SHIPPING POLICY

Last Updated: July 28, 2026

This Shipping Policy explains our available shipping methods, estimated handling times, shipping charges, customs responsibilities, and procedures for delayed, missing, damaged, or undeliverable orders.

1. Shipping Rates & Delivery Options

All shipping fees are displayed in USD. The final shipping method, fee, and available warehouse options will be shown at checkout.

United States

Shipping is currently available to the contiguous 48 United States only. We do not currently deliver to Alaska, Hawaii, Puerto Rico, Guam, or other U.S. territories.

Shipping Method	Order Value	Shipping Fee
Standard Shipping from China	Below US$75.00	US$15.90
Standard Shipping from China	US$75.00 or more	Free
Expedited Shipping from China	Any order value	US$29.90

Canada

Shipping Method	Order Value	Shipping Fee
Standard Shipping from China	Below US$75.00	US$12.90
Standard Shipping from China	US$75.00 or more	Free
Expedited Shipping from China	Any order value	US$29.90

European Union

Available EU destinations include Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Shipping Method	Order Value	Shipping Fee
Standard Shipping from China**	Below US$65.00	US$12.90
Standard Shipping from China**	US$65.00–US$149.99	US$6.90
Standard Shipping from China**	US$150.00 or more	Free
Shipping from Germany Warehouse*	US$0.00–US$75.00	US$19.90
Shipping from Germany Warehouse*	US$76.00–US$119.99	US$29.90
Shipping from Germany Warehouse*	US$120.00 or more	US$39.90
Expedited Shipping from China	Any order value	US$29.90

*Shipping from Germany Warehouse is available only for eligible products and destinations, subject to inventory availability. If a Germany warehouse option is selected at checkout, we will not change the order to a non-EU warehouse if doing so could create additional import charges without first contacting you.

** We handle shipping fees on a case-by-case basis, taking into account the total weight, remote address and the requirements of the logistics company. If the normal postal shipping fee is significantly high, we reserve the right to contact you to arrange a partial top-up of the shipping fee prior to dispatch. Should you prefer not to proceed with teh additional shipping fee, you may opt to cancel your order for a full refund prior to dispatch.
We sincerely appreciate your understanding and cooperation.

Asia & Oceania

Available destinations include China, Macao SAR, Hong Kong SAR, Taiwan, Singapore, Japan, Saudi Arabia, Thailand, the Philippines, Vietnam, South Korea, Malaysia, New Zealand, and Australia.

Shipping Method	Order Value	Shipping Fee
Standard Shipping from China	Below US$75.00	US$12.90
Standard Shipping from China	US$75.00 or more	Free
Expedited Shipping from China	Any order value	US$29.90

Rest of the World

Shipping Method	Order Value	Shipping Fee
Standard Shipping from China**	Below US$99.00	US$15.90
Standard Shipping from China**	US$99.00 or more	Free
Expedited Shipping from China**	Any order value	US$39.99

Free shipping applies only to the available standard postal service. It does not include expedited or commercial courier services.

For expedited shipping, Normcore will select an appropriate courier based on the destination, parcel size, service availability, and delivery performance. Couriers may include FedEx, UPS, DHL, Aramex, or another comparable service. Requests for a specific courier cannot be guaranteed.

2. Order Processing & Shipping Hubs

Orders may be dispatched from our distribution center in China or from available warehouses in the United States, Germany, or the United Kingdom, depending on the product, delivery address, warehouse option selected at checkout, and inventory availability.

The standard order handling time is 1–3 business days, Monday through Friday, excluding public holidays.

Orders placed after 9:00 AM China Standard Time may require an additional business day to process. Orders placed on weekends or public holidays will begin processing on the next business day.

Handling time is separate from shipping transit time. Estimated delivery times shown at checkout are estimates only and are not guaranteed delivery dates.

During major sales events, holidays, severe weather, customs inspections, transportation disruptions, or other circumstances outside our reasonable control, processing or delivery may take longer.

3. Split Shipments

An order may be shipped in more than one parcel due to product size or inventory availability.

If your order is split:

You will receive a separate tracking number for each parcel.
Parcels may arrive on different dates.
You will not be charged additional shipping fees solely because Normcore divides the order into multiple parcels.
Any import charges imposed by the destination country remain subject to local customs rules.

If splitting an order could reasonably result in additional import charges, we may contact you before dispatch.

4. EU Customs Notice

Orders Shipped from Outside the European Union

Effective July 1, 2026, qualifying small parcels with an intrinsic value not exceeding €150 and entering the EU from outside the EU may be subject to a temporary customs duty of €3 for each distinct tariff subheading represented in the parcel.

The number of applicable tariff categories is determined by the declared customs classification and the relevant customs authority. Normcore cannot guarantee that multiple products or bundled products will be treated as a single tariff category.

Depending on the order, shipping method, destination, and tax collection arrangement, the recipient may also be required to pay:

Import VAT not collected at checkout;
Customs duties or other import charges;
Postal handling or customs clearance fees; and
Other charges imposed by the local carrier or customs authority.

Unless the checkout page expressly states that duties and taxes are included, shipping fees cover transportation only and do not include import duties, import VAT, customs clearance fees, or local carrier handling fees.

For orders with an intrinsic value above €150, customs duties and taxes may be assessed under the destination country's normal import rules.

Orders Shipped from Germany Warehouse

Orders dispatched from our Germany warehouse to an address within the European Union generally do not require import customs clearance upon delivery.

Applicable sales VAT may be included in the product price or collected during checkout. The final tax treatment will be shown, where applicable, during checkout.

5. Import Duties, Taxes & Customs Clearance

Customers are responsible for reviewing and complying with the import requirements of their destination country.

Unless otherwise stated at checkout, the recipient is responsible for paying any applicable:

Import duties;
Import VAT or sales taxes;
Customs clearance charges;
Brokerage fees;
Postal handling fees; and
Other government or carrier charges.

Customs authorities or local carriers may request identification, tax information, payment, or supporting documents before releasing a parcel. Normcore cannot control customs inspections, customs classification decisions, local tax assessments, or clearance times.

The recipient is solely responsible for the payment of all applicable import duties, customs duties, taxes (including VAT/GST), customs clearance fees, and any other charges imposed by the destination country's customs authorities. These charges are not included in the product price or shipping fees unless expressly stated otherwise.

By placing an order, you acknowledge and agree to accept responsibility for any applicable customs charges. If a shipment is refused, abandoned, or returned due to the recipient's failure or refusal to pay the required customs duties, taxes, or clearance fees, the order will be deemed non-refundable. No refund will be issued for the order, shipping charges, or any related costs incurred as a result of such refusal or return.

6. Heavy, Oversized Items & Remote Areas

Heavy, oversized, or unusually shaped products may incur additional shipping charges depending on the destination, parcel weight, package dimensions, remote-area surcharges, and carrier requirements.

Products that may require additional shipping charges include, but are not limited to:

Knock Box Drawers;
Heavy-Duty Espresso Knock Boxes;
Tamping Stations; and
12-Tube Glass Bean Cellars.

Shipping charges calculated at checkout may not always reflect remote-area surcharges or exceptional carrier fees.

If a significant shipping cost difference is identified after your order is placed:

We will normally contact you within two business days;
No additional payment will be charged without your approval;
The order will remain on hold until we receive your response; and
You may cancel the affected order for a full refund before dispatch if you do not wish to pay the additional shipping charge.

7. Order Cancellations

Orders may be cancelled before they are dispatched.

Please contact us as soon as possible at hello@normcorewares.com. A cancellation request is not guaranteed until it has been confirmed by our customer service team.

Once an order has been handed to the carrier, it can no longer be cancelled. After delivery, any return or refund request will be handled under our Return & Refund Policy.

8. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address, recipient name, postal code, telephone number, and any other information required for delivery.

If you need to change the shipping address, contact us as soon as possible and before dispatch. Address changes are not guaranteed, even if the request is submitted within 24 hours of placing the order.

Once a parcel has been handed to the carrier, we may be unable to change or redirect the delivery address.

If an order is delivered to an incorrect address entered by the customer, Normcore is not responsible for replacing or refunding the order. If the parcel is returned to us, any refund may be reduced by the original shipping cost, return shipping cost, handling fees, duties, taxes, and other unrecoverable charges.

If the address error was caused by Normcore, we will arrange an appropriate replacement or refund.

9. Tracking Information

Tracking information will be provided after the order has been dispatched.

Tracking updates may take several business days to appear, especially when a parcel is transferred between international and local carriers.

For split shipments, each parcel will have its own tracking information.

The absence of an immediate tracking update does not necessarily mean that the parcel has not been dispatched.

10. Delayed or Lost-in-Transit Parcels

Delivery estimates are not guaranteed. Delays may occur due to customs inspections, weather conditions, carrier disruptions, public holidays, peak seasons, incorrect address information, remote delivery locations, or other circumstances outside our reasonable control.

If a parcel has not arrived within the estimated delivery period or tracking has not updated for an extended period, please contact us at hello@normcorewares.com.

We may ask you to wait until the carrier's investigation period or maximum estimated delivery period has passed before approving a replacement or refund.

If a parcel is confirmed by the carrier as lost in transit, and the loss was not caused by an incorrect address or failure by the recipient to cooperate with delivery or customs clearance, Normcore will provide an appropriate replacement or refund.

11. Delivered Parcels That Cannot Be Located

A carrier's "Delivered" scan indicates that the carrier has recorded the parcel as delivered, but we understand that delivery errors may occasionally occur.

If tracking shows "Delivered" but you cannot locate the parcel:

Check with household members, neighbors, reception staff, or building management;
Check entrances, mailrooms, parcel lockers, and other secure delivery locations;
Contact the local carrier for delivery confirmation or GPS information where available; and
Contact Normcore within 7 calendar days of the recorded delivery date.

We will provide reasonable assistance and may open an investigation with the carrier.

If the carrier confirms that the parcel was delivered correctly to the address provided at checkout, Normcore may not be able to issue a replacement or refund for loss or theft occurring after delivery.

If the investigation confirms that the parcel was delivered to the wrong address due to an error by Normcore or the carrier, we will provide an appropriate replacement or refund.

12. Damaged Parcels, Missing Items & Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, an item is missing from the parcel, or you receive an incorrect product, contact us within 7 calendar days of delivery.

Please provide:

Your order number;
A description of the issue;
Photographs of the outer shipping packaging;
Photographs of the shipping label;
Photographs of all items received; and
Photographs or video showing any visible damage.

Do not discard the product, packaging, or shipping label until the claim has been reviewed.

Once the claim is verified, Normcore may provide a replacement, replacement part, refund, or another appropriate solution depending on the circumstances.

13. Refused, Unclaimed or Undeliverable Parcels

A parcel may be returned, abandoned, or destroyed if the customer:

Refuses delivery;
Does not pay applicable import duties, taxes, or clearance charges;
Does not provide documents required for customs clearance;
Does not collect the parcel from the carrier;
Provides an incomplete or incorrect address; or
Does not respond to delivery attempts or carrier communications.

If the parcel is returned to Normcore in resalable condition, we may issue a refund after deducting the original shipping cost, return shipping cost, duties, taxes, handling fees, storage charges, and other unrecoverable expenses.

Shipping charges and import-related costs are generally non-refundable.

No refund may be available if the parcel is abandoned, destroyed, seized, or otherwise not returned to us, except where the issue resulted from an error by Normcore.

14. Free Shipping Eligibility

Free shipping applies only when:

The order meets the applicable minimum purchase amount after discounts;
Standard shipping is available for the destination;
The order does not require an oversized, heavy-item, or remote-area surcharge; and
No other exclusion is displayed at checkout.

Taxes, import duties, gift cards, and separately charged services do not count toward the free-shipping threshold unless otherwise stated.

15. Contact Us

If you have questions about shipping, tracking, customs charges, or delivery, please contact:

Email: hello@normcorewares.com

Please include your order number and any relevant photographs or tracking information. We normally respond within two business days.